Privacy Policy
1. Introduction
Eagle 3D Streaming ("we," "us," "our," or "Eagle 3D") is committed to protecting your privacy and securing your data. This Privacy Policy details our practices regarding the collection, use, disclosure, storage, and protection of personal information when you interact with our platform, including our website at eagle3dstreaming.com, the Eagle 3D Dashboard (Control Panel), pixel streaming services, APIs, and related tools and services (collectively, the "Services").
This policy applies to all users of our Services globally, including both Self-Serve plan users and Enterprise plan clients. It is important to understand that while Eagle 3D Streaming implements robust security measures for all users, full compliance with the European Union's General Data Protection Regulation (GDPR) is provided exclusively to clients under customized Enterprise plans through a separate Data Processing Addendum (DPA). Self-Serve plans operate under a different data governance framework.
2. Key Roles: Data Controller and Data Processor
In accordance with data protection laws like the GDPR, it is essential to define the roles and responsibilities concerning personal data. Eagle 3D Streaming operates under a dual-role model depending on the context of the data:
3. Information We Collect
We collect information necessary to provide, secure, and improve our Services. This falls into several categories:
• Account Credentials: Username and hashed password.
• Billing and Payment Data: Billing address, payment method details (processed securely by our third-party payment processors; we do not store full credit card numbers).
• Communications: Contents of your inquiries, support tickets, feedback, and survey responses.
• Usage Data: Logs of your interactions with the Eagle 3D Dashboard, including pages visited, features used, time stamps, and clickstream data.
• Cookies and Similar Technologies: As detailed in Section 9.
• Streaming Session Data: Metadata about streaming sessions, including session IDs, start/end times, duration, geographic region of streamer VMs and users, bandwidth usage, and performance metrics (e.g., frames per second, latency).
• Infrastructure Data: Information about the cloud resources provisioned on your behalf, such as virtual machine identifiers, GPU types, cloud provider, and region.
• Diagnostic and Crash Data: Log files generated by the Unreal Engine during streaming sessions, including application crash reports and error messages, which may be collected to assist with troubleshooting.
• Streaming Analytics Data: For streaming analytics and performance optimization, we may collect approximate geographic location data (e.g., country or region level) derived from IP addresses or network routing information. This data is not precise GPS location and is approximately 70% accurate for identifying general geographic areas. Unlike many websites that request precise location access, Eagle 3D does not request or trigger browser location permission prompts (e.g., "Allow this site to access your location?"). If precise location data is required by a specific Unreal Engine application you are streaming, your browser may prompt you for permission independently; that data is controlled solely by the application and not accessed by Eagle 3D.
Figure 1: This prompt appears when a website requests precise location data. Eagle 3D Streaming does not require or request this level of location access.
We may receive information about you from:
• Publicly Available Sources: To verify business information or for sales prospecting, in compliance with applicable laws.
4. How We Use Your Information (Purposes and Legal Bases)
We use the information we collect for the following lawful business purposes. The processing is based on the legal grounds outlined in the General Data Protection Regulation (GDPR), specifically Article 6.
| Purpose of Use | Categories of Information Involved | Legal Basis under GDPR (Art. 6) |
|---|---|---|
| To Provide and Operate the Services (Account management, streaming, support) | Identity, Contact, Account, Operational, Technical | (1)(b) Performance of a contract with you. |
| To Process Payments and Invoicing | Billing and Payment Data | (1)(b) Performance of a contract; (1)(c) Legal obligation. |
| To Secure and Protect Our Services (Fraud prevention, security monitoring) | All categories, as necessary | (1)(f) Legitimate interests (protecting our business and users); (1)(c) Legal obligation. |
| To Communicate with You (Service updates, security alerts, support responses) | Identity, Contact, Communications | (1)(b) Performance of a contract; (1)(f) Legitimate interests (efficient service communication); (1)(a) Consent (for marketing, where required). |
| To Improve and Develop Our Services (Analytics, product development) | Technical, Usage, Operational (anonymized/aggregated where possible) | (1)(f) Legitimate interests (business improvement and innovation). |
| To Comply with Legal and Regulatory Obligations | All categories, as required | (1)(c) Legal obligation. |
5. How We Share Your Information
We do not sell your personal data. We share information only as described below:
○ Payment Processing: Stripe, Inc.
○ Communications & TURN Services: Twilio, Inc.
○ Analytics & Monitoring: Google Analytics (with anonymization features enabled).
○ Customer Support & Operations: Jira (by Atlassian).
○ Corporate Infrastructure: Microsoft Office 365, Slack Technologies.
○ Protect the rights, property, or safety of Eagle 3D Streaming, our users, or the public.
○ Enforce our Terms of Service or other agreements.
Eagle 3D Streaming does not control or determine the specific geographic location where Firebase stores authentication data. This infrastructure is managed by Google in accordance with its own security and data processing standards.
If a user signs in using a Google account, account-level authentication data is handled by Google. Eagle 3D Streaming does not have the ability to delete or modify data stored directly within a user's Google account. Users must manage or delete their Google account data directly through Google.
6. International Data Transfers (Chapter V GDPR)
Eagle 3D Streaming is a cloud-agnostic platform. To provide global, low-latency streaming, your data may be stored and processed in data centers located in various countries, including the United States and within the European Economic Area (EEA).
When personal data originating from the EEA, UK, or Switzerland is transferred to countries not deemed to provide an adequate level of data protection (Art. 45 GDPR), we implement appropriate safeguards as required by Art. 46 GDPR. These safeguards typically include:
7. Data Retention and Deletion (Art. 5(1)(e) GDPR)
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy (principle of storage limitation), or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
○ Project configuration settings and environment variables
○ Streaming session logs and analytics data
○ Account profile information (name, contact details, preferences)
○ Authentication and session data
○ Billing and payment history data
○ Historical support ticket communications
○ Legal and compliance records
To request the deletion of your entire account or billing-related data, please contact our support team at support@eagle3dstreaming.com.
Unless a more specific retention period has been agreed upon in a separate contract or is required by applicable law, your personal data will be retained until the purpose for which it was collected no longer applies. If you assert a valid request for deletion (Art. 17 GDPR) or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing it (e.g., tax, commercial law retention periods, or the need to preserve evidence in legal disputes). In such cases, deletion will occur after these reasons cease to apply.
We follow secure deletion practices in accordance with our internal data handling policies. Data may persist in encrypted backup systems for a limited period as part of our disaster recovery strategy before being permanently overwritten.
Figure 2: Users have the ability to delete their account at any time via the "Delete Account" button in Account Settings.
If a user authenticates using Google Sign-In, deleting an Eagle 3D account does not delete the user's Google account or related authentication records stored by Google. Those must be managed directly with Google.
8. Your Data Protection Rights (Chapter III GDPR)
Depending on your location and the laws that apply to you (such as the GDPR for EEA residents (Arts. 12-23) or the CCPA/CPRA for California residents), you may have certain rights regarding your personal data.
| Your Right | GDPR Article | What It Means |
|---|---|---|
| Right of Access | Art. 15 | You can request a copy of the personal data we hold about you. |
| Right to Rectification | Art. 16 | You can request correction of inaccurate or incomplete data. |
| Right to Erasure ("Right to be Forgotten") | Art. 17 | You can request deletion of your personal data under certain circumstances. |
| Right to Restrict Processing | Art. 18 | You can request we temporarily or permanently stop processing some or all of your personal data. |
| Right to Data Portability | Art. 20 | You can request a structured, machine-readable copy of your data, or ask for it to be transferred to another controller. |
| Right to Object | Art. 21 | You can object to processing based on our legitimate interests. For direct marketing, you have an absolute right to object. |
| Right to Withdraw Consent | Art. 7(3) | Where processing is based on consent, you can withdraw it at any time. |
| Rights Related to Automated Decision-Making | Art. 22 | You have the right not to be subject to a decision based solely on automated processing. (Eagle 3D does not engage in such processing). |
For data where we act as a Processor (e.g., your project data), you should use the tools within the Eagle 3D Dashboard to manage that data directly.
9. Cookies and Tracking Technologies
Cookies are small data files placed on your device. We use them and similar technologies (e.g., web beacons, pixels) for the essential functioning, security, and analysis of our Services.
| Cookie Type | Purpose | Legal Basis (GDPR / TTDSG) |
|---|---|---|
| Essential / Strictly Necessary | Required for the Service to function. Enable core features like login and security. | Art. 6(1)(f) GDPR (Legitimate Interest). Storage/access may also be based on § 25(2) TTDSG. |
| Performance / Analytics | Help us understand how visitors interact with our website and Dashboard (aggregated, anonymous). | Art. 6(1)(a) GDPR (Consent) and § 25(1) TTDSG. |
| Functionality | Remember choices you make (like language preferences) for a personalized experience. | Art. 6(1)(a) GDPR (Consent) and § 25(1) TTDSG. |
Figure 3: Eagle 3D Control Panel cookie consent interface, required for service functionality and user experience personalization.
Cookies on our platform are used strictly for essential functionality, security, and performance optimization. Eagle 3D does not create marketing or profiling cookies.
If essential cookies are not accepted, certain core platform features (including login and streaming session management) may not function properly. In some cases, the platform may not operate at all without strictly necessary cookies.
Under GDPR and applicable EU cookie laws (ePrivacy Directive / TTDSG), strictly necessary cookies may be used without prior consent where required for service functionality. However, where consent is required, we obtain it through our cookie interface.
For users located in the European Union, performance-enhancing features that rely on analytics cookies are only activated after consent. If consent is not provided, certain optimization features (such as automatic performance or quality adjustments) may be limited.
For users located outside the EU, cookies may be used to improve streaming performance and quality where permitted by applicable local regulations.
You can manage your cookie settings through your browser controls. Please note that blocking essential cookies will prevent parts of our Services from working correctly. For opt-out mechanisms related to third-party analytics (e.g., Google Analytics), please refer to the respective provider's website.
10. Our Security Commitment (Art. 32 GDPR)
Protecting your data is our top priority. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
○ Network segmentation
○ Endpoint protection using Application Gateway (AGW) and reverse proxy infrastructure
○ Secure access controls for cloud infrastructure
○ Vulnerability scanning and monitoring
○ Internal security policies and access review procedures
○ Employee security awareness practices
○ Incident response planning
While we implement industry-standard measures, no method of electronic transmission or storage is 100% secure.
11. Legal Compliance
We design our Services to comply with applicable data protection laws.
12. Children's Privacy
Our Services are designed for businesses, professionals, and developers. They are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from anyone under 16. If you are a parent/guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.
13. Third-Party Links
Our website or Dashboard may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top will indicate revisions. We will notify you of material changes via email or a notice in your Dashboard.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
2521 Humble, Midland, TX 79705
Email: support@eagle3dstreaming.com
Phone: (432) 296-2920